Cancellation and Refund Policy

Cancellation, Terms and Conditions:

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1. 1. Eligibility for Refunds:
      
      • • If you have to cancel, please email or call us.  We are willing to provide a 100% refund (minus any processing fees from the woo commerce site that are not refundable to us)  if requested within 30 days of your arrival date.   After that there is no refund during high season but we are willing to try to help if we can rent out the same week again.    We will also try to reschedule your stay if at at all possible.
      • • Refunds are granted only in the event of:
          
          • • A death or hospitalization in the immediate family member in the booking.
          • • Extreme weather conditions like hurricanes affecting the reservation period – a few days before and after the weather conditions will be taken into consideration. 
          • • Both scenarios require written confirmation. 

1. 1. How to Request a Refund:
      
      • • To request a refund, please contact us directly with the necessary documentation.
      • • Requests must be submitted at least 30 days prior to the reservation date.

1. 1. Documentation Requirements:
      
      • • In the event of a death, please provide a copy of the death certificate or an official notice.
      • • For extreme weather conditions, please provide relevant information or official notices verifying the situation.

1. 1. Refund Processing:
      
      • • Once the required documentation is received and verified, refunds will be processed within 14 business days.
      • • Refunds will be issued to the original method of payment used during booking.

1. 1. Additional Information:
      
      • • This policy applies exclusively to cancellations made in accordance with the conditions outlined above.
      • • Refunds will not be provided for cancellations that do not meet these conditions.

Thank you!